Author Archives: admin

About Spammers and Scammers

Some competitors go low in efforts to gain business.

A desperate competitor is spamming our user as they are unable to generate referrals and business on their own. This specific business is known for creating fake profiles to make reviews for themselves, they claim a number of users that they are nowhere near having and who knows what other lies come from them.

There are hundreds of solutions making scheduling software, but this competitor seems unable to build business on own merits so they spam users of other systems. Will this competitor still be alive in 6 months is a question worth while asking but meanwhile, you can mark their email as spam as you can not trust your data with such scammers/spammers.

What would you think of competitors that started calling your clients, telling them how bad you are and how great they are while you knew they are just scammers that can’t be trusted?

Clients SOAP records for therapists using appointment systems

Patient SOAP Records

Patient SOAP Records has added a new custom feature that allows users/therapists to keep SOAP (text) records about clients/patients. The records are timestamped giving the therapist a perfect opportunity to track the progress of patients throughout the lifespan of their relation. Remember that always when there is delicate information, the HIPAA patient custom feature should probably also be activated.

The users may of course find various other purposes for this new feature but the basic purpose of the SOAP records is to keep track of the client’s condition and follow their progress after each client session and to track the effectiveness of treatments and aid to decide on future therapies and techniques.


The first part of the SOAP record is subjective observations. The client describes verbally things such as:

  • How they feel
  • History of symptoms
  • Details about what hurts
  • How this is affecting their life
  • If something makes them feel better or worse

The therapist can ask the patient for a rating on his condition so that he can use this at later times to evaluate the progress.


Here the therapist looks at the patient condition and tries to see if he can see visible effects on the patient because of his condition. This can be factors like:

  • Muscle Spasms
  • Breathing Patterns
  • Effects on the patient’s posture
  • Mobility
  • Swelling
  • Muscle Texture
  • Any weaknesses of limps
  • Movements of joints
  • Color changes on skin
  • Temperature

Other conditions may need to be evaluated depending on the provider’s profession


The therapist evaluates if there are any results of the treatment such as changes in posture and range of motion. The client condition after treatment can also be ranked.


The plan part of the SOAP record should include forward thinking measures of what recommended actions should be for the client. This can consist of giving the client exercises to perform until next appointment, the frequency of appointments, and potentially what the therapist is planning for the next meeting of the client.

Remember to always inform and have your client’s or patient’s consent when you are keeping delicate personal information about them.

Sell both Membership and Packs

Sell packs using membership access

Use the membership functionality to sell packs with certain number of sessions

I noticed today when I went to fitness boxing that my monthly subscription had expired! Since I will be moving abroad in only 20 days, it is not economical to buy another monthly subscription. Luckily the gym offers it’s members to purchase 10 access times (a pack) which is what I will be doing. This means hat during the next 20 days I can come to the gym any time it suits me and use one of the 10 access times that I purchase.  It is a bit cheaper than buying a whole month.

Now you can do the same because users that have activated the new membership system can create and sell limited number of access times to their service. Below I will explain how this can be achieved.

  1. Go to Menu, select Custom features // find Membership feature, and make sure it is enabled.
  2. Go to Menu, Manage // Membership, press + to add a new membership

    Allow clients to buy X number of access times to a certain service

    Allow clients to buy X number of access times to a certain service

  3. Set the new membership name as “10 times in gym”, or “10 times in 1h massage” or whatever suits you
  4. In “Membership description”, tell potential clients about that they can buy X number of access times and that this can be used over the period that you have set in membership duration. It is important that your clients know how long they can book the services.
  5. In “Duration” you can for example select to have these access times available for usage for 12 months, or 6 months. It would be normal to have this duration over a longer period than general recurring membership.
  6. Finally disallow recurring membership as for this kind of purchase clients usually want to do it on a selective basis.

This is perfect for anyone who wants to sell a pack of services at discount!

Some usage examples could be:

  • Buy 10 massages and get 2 free (in which case you allow 12 bookings)
  • Buy a pack of 10 golf lessons, book any time during the summer months
  • Buy 5 men’s haircuts upfront, pay for only 4!
  • Buy pack of 5 yoga class trials before you become unlimited member

If a user buys 10 times that can be used over the next 3 months, but he uses the sessions in the first 6 weeks, he can buy a new pack of 10 times which then again have 3 months duration!

How can you use this to get clients to purchase more from you?



Check out some tools that can enhance your beauty business

We’ve scoured the internet to find you the best tools and resources to help you build your beauty business and pulled it together into one neat page. Whether you have a beauty salon, hair salon, nail salon, spa, do eyelash extensions or whatever else, we are sure you’ll find something that you can benefit from. We’ve collected some great stuff to help you get your business out there and clients flooding in!  

It is always aspiring to check out the key sector blogs to get inspiration for how to proceed with your business.  Beauty Launchpad has some great articles about how to manage your salon, retail and opening strategies and much more.  Beauty Cast Network gives advice on operation, social media marketing for salons, marketing tips, customers service tips and more.  Industrie is a boutique creative studio that specializes in creating content and marketing strategies for their clients in the beauty industry.  And the list goes on and on.

To ease your life, we have mapped the “Must follow” blogs and websites and then listed a number of great business tools to use for your beauty business.  

Check it out here:

Use your own domain name on booking sites

Have you recently created a beautiful simple appointment booking site at Do you own a domain name that relates to your business and do you want to use this when you advertise your site for people to book with you?  It is now easier than ever to use your own domain name on booking sites with the domain name that you own and want to use! Simply go to additional features, scroll all the way down, and you will find a new feature called “Your own domain name and 3 years SSL”. Click to purchase, and follow the instructions.

Set a custom domain name for your site.

Set a custom domain name for your site.

The price for own domain is only $199 and includes setup and 3 years of SSL usage. The SSL certificate guarantees secure communication between the server on your new domain and your clients.  Unfortunately as you will be on your own domain the certificates provides all users when they are using domain name can not be used. SSL communication is an absolute necessity for all businesses that transfer any information that includes client data so no longers offers only domain setup without SSL. Browser like Google Chrome have even started to notify site users especially about it when a site they are visiting is not encrypted.

As an example we show a link to Netsol where they compare the prices of SSL of various providers. The pricing at includes the cost of the SSL certificates for 3 years so this is a cost you will avoid during this time.

To get the domain to work on servers you need to go to your domain supplier (ie where you bought your domain) and visit the DNS controller for your domain. There you need to edit or add A records to the domain and point them to relevant IP address/servers at The IP address depends on whether you are on (International users) or on (European users).


  • IP address for users:
  • IP address for users:

Please ask the live help of for help if you are unsure.

Following is an example from GoDaddy. There you need to go to the domain list, and click Manage DNS. There you can set the A record as shown on following image.

How to set A record in GoDaddy so that your domain points to

How to set A record in GoDaddy so that your domain points to

The @ can be any subnames of your domain that will be directed to Instead of @ sign you could for example insert a certain word. For example you could use:  booking in which case you would have would be the domain to use at If you insert * for a wildcard, then all subdomains would get directed to If you only want “root” for your domain name, you do not set anything where the @ sign is. In which case the booking site would be adds as plugin for appointment scheduling

The content management and website builder; has added as appointment scheduling calendar plugin for their users. compliments for users that want to have more content creativity and flexibility than the standard booking website templates offered by They offer more flexibility in adding informational pages, more flexibility with design and then users that need an appointment system can simply add the widget into the website creator was created only a couple of years ago but is rapidly growing because of how easy it is to create your own website with them. You do not need to hire any designer, just select theme, upload material and you are ready to launch. offers two price plans, a free plan where you get a floating advertisement on your website, or a paid subscription for under $10 (if an annual subscription is bought). The paid subscription is cheap and anyone doing real business should not have problem with it.

The paid subscription offers

  • 10GB storage
  • 5GB bandwidth
  • Domain connection
  • Manage web form messages via your email.
  • Remove the floating “Powered by SITE123” tag

 The video above shows how easy it is to implement the booking widget into 

Select from 40 custom features to enhance your booking system! has been doing quite a few updates to the system recently, adding new features to the core system and more custom features, most notably the new membership feature! They have also been adding new beautiful booking templates and finally there has been considerable revamping of many of the functions inside the system. This has without a doubt become one of the most flexible scheduling systems on the market if not the most flexible one. Having built the system based on core functionality and then using custom features to add functionality as needed makes it simple for anyone to start but allows lego like flexibility to solve the complicated needs of different businesses.

There is a reason for why hundreds of new businesses are signing up for every day!

Many new payment processors added

Need a different payment method? Select from 14 payment processors. has now added many new payment processors for users to select from or in total a whooping 14 payment processors and more coming. The processors have been selected so that users anywhere can use one of the most flexible appointment scheduling system using a processor that operates in their relevant country. The following payment processors have now been added:

  • GoCoin
  • 2Checkout
  • Square
  • Worldpay
  • Alipay
  • Asiapay (Paydollar, Pesopay, Siampay)
  • Robokassa
  • Pin Payments

Before this update users could already select from all of the following processors.

  • Paypal
  • Zooz
  • Skrill
  • LiqPay
  • Stripe
  • Bitcoins

With the new membership system has plans to offer users to accept recurring payments from their clients who sign up for a membership at very competitive rates. This means that the membership will automatically renew until the client cancels creating a steady recurring revenue for the user of Click here to see some of the applications for membership usage.

Membership bookings – now a feature in

Use membership to get recurring revenue and allow your clients to make bookings only if members

Membership can be used for various purposes has released a new custom feature allowing users to use membership functionality in their booking system. They can create several membership options, with different duration, and each membership can related to many, all or just one service as needed. The system is quite flexible. Let’s now look at a few examples of how this can be used.

  1. Membership for yoga classes, dance studio classes, educational classes
    If you have club, studio or school with one or many classes, you can use the membership feature to allow users to buy access to only certain classes or all classes. A full membership could allow access to any class, while a limited membership would allow only access to certain classes or even only one class. Each service, has limited spots, so bookings can only be made until class is full.
  2. Membership to access a service
    How about selling a membership and allowing members to book cheaper services than if they are not members. Imagine that you have a massage or hair studio, and want to build a bit more fixed revenues into your business. Then offering membership could be a perfect solution. Let’s say for a massage salon, you offer clients to buy a membership for $100, and they can then book and buy massage at deep 30% discount, as many times during the month while membership is active. For those with no membership, they can still book, but it is going to cost them more as they can not book the membership services.
  3. Membership bookings for tennis clubs
    Most tennis clubs run memberships where members can book courts for free while non-members need to pay. This can now all happen online, allowing the tennis clubs to generate more revenues than ever before as non-members can easily book and pay online. Another possible set-up for clubs with indoor and outdoor courts would be to have indoor and outdoor courts paying for all non-members, while members could book for free outdoor courts but pay a modest fee for indoor courts.
  4. Membership for simulators
    Companies running simulator equipment like golf simulators, driving simulators etc can benefit from using membership functionality. They can either allow members to book slots for free or to have them pay a discounted fee, while non-members pay full fee.
  5. Membership for Golf clubs
    The new membership feature is excellent for golf clubs, it can allow members to book tee-times for free or for a lower price while non-members can also book, but have to pay the full fee.

There are of course many other variations on how this new membership feature can be used for different businesses. Try to imagine how you can use a membership business model for your business and use it to generate even more revenues.

Outlook Calendar sync added

automatic Google and Outlook calendar sync now has both automatic Google and Outlook calendar sync

There was a new upgrade in the appointment system last week!

The team has now added Outlook calendar sync to the Calendar sync custom feature. This means that employees/staff can now sync their personal calendars to avoid bookings when personally occupied whether they are using Google calendar or Outlook calendar.

Of course bookings on busy times can also simply be avoided by easily blocking hours in the scheduler software.