As a part of increasing the service for our users we are now covering about 17 hours per day during the work week. On weekends we answer tickets sporadically but you can normally expect an answer within 1-12 hours.
Our service hours cover USA opening hours from very early morning hours and through out the day until evening. For those of you on the west coast, try to meet up with our live help before late afternoon hours (4.00pm). Even if no one is available in live help, you can still submit your question concerning the appointment booking system and you should get responded to within a few hours.